If there is any problem, pls give us a chance to make it right for you.
Please feel free to contact us from messenger or via facebook/instagram inbox link:
All our order numbers start in #SYSX. Please kindly confirm and give us your oder number like "SYSX-10001" at the first place.
We will do our best to assist you. Thanks in advance.
HOW CAN I PAY FOR MY ORDERS?
You may pay with a debit or credit card as well as with your Paypal account. Your card will be charged within 3-5 business days of shipping your product.
We accept the following as a form of payment:
- Apple pay
- American Express
- Diners Club
- Shop Pay
- Google Pay
- Amazon Pay
Taxes are already included in our prices, so shop away!)
CAN I USE Amazon.com GIFT CARDS WITH AMAZON PAY?
Amazon.com Gift Cards cannot be used as a payment method to place an order using Amazon Pay. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as provided in the Amazon.com Gift Card Terms and Conditions.
Ordering on Shapellx is quick and easy.
- To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page.
- To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
- Review all items in your cart - if you’re ready to finalize your order, click on ‘CHECKOUT’.
- Proceed with your payment by filling out all the information needed in the checkout page and clicking on ‘Continue to Shipping Method’.
- Choose your preferred shipping method and, once ready, click on ‘Continue to Payment Method’.
- Click on “Proceed to Checkout” to complete your purchase.
Once you’ve completed your order, you’ll receive a Thank You email confirming it. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records. We’ll continue to let you know how your package is doing via email so make sure you keep an eye out for anything we send!HOW SECURE IS MY PERSONAL INFORMATION?
Shapellx adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information. Your info’s safe with us!I WOULD LIKE TO CANCEL MY ORDER. WHAT CAN I DO?
Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. However, we can assist you in initiating a return for a refund or exchange after an order is placed. Click here to review our returns/exchanges page for more information on how to proceed with a return.HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.PART OF MY ORDER IS TEMPORARY UNAVAILABLE. WILL YOU SHIP WHAT YOU HAVE OR WILL I HAVE TO WAIT FOR THE ENTIRE ORDER TO BE AVAILABLE?
We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund or confrim with you if you would like to wait for the new batch.MY ORDER HAS SHIPPED BUT I CAN’T TRACK IT. HOW CAN I FIND OUT WHERE IT IS?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us at email@example.com. Shapellx packages typically arrive between seven to twelve business days by Standard Delivery ( Priority Delivery (within 4 business days)). Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.DOES SHAPELLX SHIP INTERNATIONALLY?
Yes! We’re shipping worldwide. Besides, we offer free shipping over $80.HOW DO I RETURN/EXCHANGE AN ITEM?
Please see our returns & exchanges policy for details.SHIPPING
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If your order is in stock, it usually takes:
Standard Delivery (10-18 business days)
Priority Delivery (within 4-7 business days)HOW CAN I FIND OUT WHERE MY PACKAGE IS?
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution please contact our Customer Care Center to firstname.lastname@example.orgPRODUCT
HOW DO I CHOOSE THE BEST SHAPEWEAR OR CINCHER FOR ME?
If you have questions or need further advice on choosing a shaper, feel free to contact us online, M-F from 9:30AM to 4PM CST or send an email to email@example.com with your questions. We’re here to help!I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?
Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.SIZING
I NEED MORE CONTROL, SHOULD I GO DOWN A SIZE?
No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.WHAT SIZE SHOULD I SELECT IF I PLAN ON LOSING WEIGHT?
Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort.
You can check our size chart for a quick glance at recommended measurements. We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains or pinching.I'M IN BETWEEN SIZES. WHAT SHOULD I DO?
We understand, not all bodies are the same! Don't worry. Here are some simple tips to help you select the right shapewear:
Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.
Email or contact us online. We have a team of customer service representatives who are happy to answer your questions and help you select the right size for your body. You can contact customer service at firstname.lastname@example.org.I BOUGHT A SIZE AND IT'S TOO SMALL/BIG FOR ME - WHAT SHOULD I DO?
Worry not! We offer a 30-day exchange policy. If you’re still within 30 days since your purchase, just start your Exchange Process, click here.