Refund policy

Return policy

• We accept exchanges & returns within 30 days of receiving. Free gifts, bras & underwear and items marked final sale are not eligible for return.

• Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached.

• We ask that you wear underwear when first trying-on your purchase, as we reserve the right to refuse returns that show any signs of wear.

* For instructions on how to ship the returned products, refer to the email received after placing the return request.

Request an exchange or a return

Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product.

• You can simply email our customer care team info@shapellx.com and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us. 
• Exchanges:   We are pleased to offer free exchanges, and for the first exchange, Shapellx will provide a complimentary return label.  However, starting from the second exchange, customers will be responsible for the shipping costs associated with the exchange.
• Returns and Refunds: In the event that a customer chooses to return an item for a refund, please note that Shapellx does not provide free return shipping. Shapellx can provide a return label for the convenience of the customer, but a processing fee of $8 USD will be applicable and charged to the customer.

Processing time of refund or exchange 

Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route; 

for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment. 

Note that refunds can take up to 3-10 business days to appear on your bank account due to varying processing times of financial organizations.

Return label

If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return label. Email to info@shapellx.com. It is available for the US only!

Still have questions? Contact us at info@shapellx.com.