Refund policy

1. Core Policy Overview
• Window: 30-day return and exchange period from the date of delivery.
• Condition: Items must be unworn, unwashed, and in original condition with all tags and hygienic liners attached.
• Hygienic Requirements: Customers must wear underwear when trying on garments. Returns showing signs of makeup, perfume, scents, or wear will be rejected.  

2. Non-Returnable Items (Final Sale) For hygienic and safety reasons, the following are not eligible for return or exchange:
• Bras & Underwear
• Mystery Boxes
• Free Gifts
• Items marked as Final Sale  

3. U.S. Domestic Exchanges
• First Exchange: 100% Free. Shapellx provides a complimentary return label for the first exchange per order.
• Subsequent Exchanges: Customers are responsible for all shipping costs starting from the second exchange.  

4. Return for Refund Options (U.S. Only) Note: Shapellx does not provide free return shipping for refunds.
• Option A: Happy Returns® (Recommended)
Cost: $8.00 processing fee (deducted from refund).
Advantage: Box-free and label-free.
Process: Request online -> Receive QR Code -> Drop off at any Happy Returns Bar.
• Option B: Pre-Paid Return Label
Cost: $8.00 processing fee (deducted from refund).
Process: Contact support -> Print emailed label -> Drop off at USPS.
• Option C: Self-Arranged Return
Cost: Subject to carrier rates (Paid by customer).
Process: Ship via any carrier -> Email tracking number to info@shapellx.com.   

5. International Returns
• International customers are responsible for all return shipping costs and logistics. Please contact info@shapellx.com for specific instructions.  

6. Important Limitations
• Limit: Only one (1) return or exchange request can be processed per order. Please consolidate all items into a single request.